Credibility of a vendor: Well established, with adequate resources and investment in software development.
Implementation: Structured methodology, using certified professional consultants with relevant industry experience.
Support: Adequate resources and experience to provide technical support, both onsite and remote.
Flexibility: Ability to customise solutions to suit client needs and circumstances.
Continuous improvement: Proven track record in continuously upgrading the product.
Local Experience: Proven track record in the country or region.