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Introduction to ISO 9001

With increasing globalisation and growth in international trade, it is becoming ever more necessary to enhance competitiveness and to demonstrate the ability to meet customer requirements consistently. This has given rise to the need for  Quality Management Systems that improve processes and delivers customer satisfaction.

This training aims to introduce delegates to the concept of Quality Management Systems (QMS) based on the ISO 9001 Standard and to provide an understanding of how to develop the documentation and implement the system in compliance with all requirements. 


To provide participants with an overview of the purpose and requirements of ISO 9001:2008

Target Group.

The training is an introduction for anyone involved in the development, implementation and management of a QMS based on ISO 9001:2008.


1 day.


Customer Premises

Public venues throughout East Africa


As per quotation for customer site training.

As per advertised rates for public courses.

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